酒店前厅部英语培训资料:前厅常用英语词汇Front Office Department
词汇 Vocabulary
前台 |
Reception/Front Desk |
预订处 |
Reservation |
经理 |
Manager |
主管 |
Director |
大堂副理 |
Assistant Manager |
宾客关系主任G..R.O |
Guest Relation Officer |
总台接待员 |
Receptionist |
话务员/接线员 |
Operator |
行李员 |
Bellboy |
服务员 |
Waiter/ Waitress |
楼层服务员 |
Chambermaid/ Floor Attendant |
大堂 |
Lobby |
卫生间 |
base Room / Washroom /Restroom |
表格 |
Form |
登记 |
Registration /Register /Check-In |
接待 |
Receive |
登记单 |
Registration Form |
性别 |
Gender |
到达日期 |
Date of Arrival / Arrival Date |
离店日期 |
Date of Departure / Departure Date |
公司名称 |
Company Name |
职业 |
Occupation |
有效期限 |
Date of Validity |
入境口岸 |
Entry Port |
拟住天数 |
Length of Stay |
加床 |
Extra Bed / Rollaway Bed |
延长退房/继住 |
Extension of Stay |
换房 |
Room Change/ Change Room |
预订单 |
Reservation Record |
预订记录 |
Reservation Record |
等候名单 |
Waiting List |
到达/到客名单 |
Arrival List |
抵店时间/日期 |
Arrival Time / Date |
离店时间/日期 |
Departure Time/ Date |
预计抵达时间/E.T.A |
Estimated Time of Arrival |
预计离达时间/E.T.D |
Estimated Time of Departure |
欢迎卡 |
Welcome Card |
住房率/出租率 |
Occupancy Rate |
超额预订 |
Overbook |
每日客情预报表 |
Rooms Forecast Daily Report |
客史档案 |
Guest History |
金卡会员 |
Gold Club Member |
用正楷书写 |
In Block Letters / In Print / In Capital Letters |
出生日期 |
Date of Birth |
详细家庭地址 |
Full Home Address |
入境签证号 |
Entry Permit Number |
旺季 |
High Season |
淡季 |
Low Season |
空房/VAC |
Vacant Room |
待修房/OOO |
Out of Order |
住客房/OCC |
Occupied Room |
酒店自用房/HU |
Hotel Use |
重锁房/DL |
Double Locked |
脏房/走客房 VD |
Vacant Dirty |
请勿打扰/DND |
Do Not Disturb |
贵宾/VIP |
Very Important Person |
外宿/OOT |
Out of Town |
入住/C /I |
Check in |
退房/C /O |
Check Out |
有预未订入住 |
No-Show |
散客 |
Walk In Guest |
团体预订 |
Group Reservation |
等候排房名单 |
Waiting List |
接机服务 |
Pick-Up Service / Limousine Service |
行李 |
Baggage / Luggage |
行李寄存 |
Leave/ Deposit/ Store /Check Baggage |
雨伞 |
Umbrella |
叫早服务 |
Morning Call |
贵重物品 |
Valuables |
易碎物品 |
Fragile Objects |
手提箱/衣箱 |
Suitcase |
身份证 |
I.D Card / Identity Card |
护照 |
Passport |
签证 |
Visa |
入境签证 |
Entry Visa |
出入境管理 |
Entry and Exit Control |
团体签证 |
Group Visa |
回乡证 |
Return Home Card |
台胞证 |
Taiwan Compatriots Card |
居留证 |
Residence Permit |
国籍 |
Nationality |
填写 |
Fill in |
签名 |
Signature |
全称 |
Full Name |
姓 |
Surname |
名 |
First Name |
曾用名 |
Former Name |
闭路电视 |
Closed Circuit Television |
卫星电视 |
Satellite Television |
音响/高保真 |
Hi-Fi - High Fidelity |
旅行社 |
Travel Service / Travel Agency |
导游 |
Tour Guide |
海外领队 |
Overseas Escort |
旅行团(队)领队 |
Tour Director/ Leader |
团队分房名单 |
Rooming List |
外国零散客人F.I\T. |
Foreign Independent Traveler |
长住客人 |
Long Stay Guest |
常客 |
Regular Guest / Familiar Guest / Frequent Guest |
回头客 |
Repeat Guest |
旅行团 |
Tour Group |
口讯 |
Message |
投诉 |
Complaint / Complain |
处理投诉 |
Handle / Settle Complaint |
道歉 |
Apology / Apologize |
标准价/原价/门市价/ |
散客价 Rack Rate |
团队价 |
Group Rate |
优惠价 |
Commercial Rate |
合同价 |
Contract Rate |
折扣价 |
Discount Rate |
取消 |
Cancellation / Cancel |
确认 |
Confirmation / Confirm |
确认预订 |
Confirmed Reservation / Booking |
保证预订 |
Guaranteed Booking |
更改 |
Change |
延长 |
Extension /Extent / Prolong |
延迟 |
Delay |
票券 |
Voucher / Ticket / Coupon |
自助早餐(券) |
Buffet Breakfast(Voucher) |
自助晚餐(券) |
Buffet Dinner(Voucher) |
中式点心 |
Chinese Refreshment |
套房 |
Suite |
标准房 |
Standard Room |
单人房 |
Single Room / Single |
双人房 |
Double Room / Double |
带淋浴的双人房 |
Twin Beds with Shower |
商务套房 |
Business Suite |
豪华套房 |
Deluxe Suite |
总统套房 |
Presidential Suite |
客房设施 |
Room Facilities |
单人床 |
Twin-Size Bed |
双人床 |
Double-Size Bed |
大号双人床 |
Queen-Size Bed |
特大号双人床 |
King-Size Bed |
加床 |
Extra Bed / Rollaway Bed / Foldaway Bed |
空调 |
Air-Conditioner |
中央空调系统 |
Central Air Conditioning System |
温度调节器 |
Temperature Adjuster |
宽敞 |
Spacious |
舒适 |
Comfortable / Cozy |
保险箱 |
Safe Box |
小酒吧/小冰箱 |
Mini-Bar |
洗衣服务 |
Laundry Service |
快洗 |
Express Laundry Service |
普通洗 |
Ordinary/ Normal Laundry Service |
商务中心 |
Business Center |
商务设施 |
Business Facilities |
因特网 |
Internet Service |
传真机 |
Fax Machine / Facsimile Machine |
复印/影印机 |
Photocopier / Duplicator |
彩色打印机 |
Color Printer |
激光打印机 |
Laser Printer |
打字机 |
Typewriter |
调制解调器 |
Modem |
电脑 |
Computer |
扫描仪 |
Scanner |
录相机 |
Video Recorder |
投影仪 |
Overhead Projector |
幻灯机 |
Slide Projector |
碎纸机 |
Paper Scraper |
传真首页 |
Cover Sheet |
圆珠笔 |
Ballpoint Pen |
日历 |
Calendar |
白板笔 |
Marker |
笔记本 |
Notebook |
信纸 |
Writing Paper |
信封 |
Envelope |
邮票 |
Stamp |
邮政编码 |
Zip Code |
报纸 |
Newspaper |
杂志 |
Magazine |
快递服务 |
Express Mail Service |
文件夹(夹子) |
Clip |
文件夹(合页) |
Folder |
文件夹(垫板/写字板) |
Clipboard / Arch board |
扣钉文件夹 |
Fastener Binder |
文件袋 |
File / File Bag / Clear Bag |
尺子 |
Ruler |
小刀 |
Knife |
剪刀 |
Scissors |
橡皮擦 |
Eraser |
回形针 |
Paper Clips |
大头针 |
Pin |
胶水 |
Glue |
印台 |
Stamp Pad |
打孔器 |
Punch / Paper Punch |
计算器 |
Calculator |
电脑 |
Computer |
显示器 |
Video Monitor |
键盘 |
Key Board |
鼠标 |
Mouse |
软盘 |
Floppy Disk |
光盘/CD |
Compact Disk |
电话机 |
Telephone Set |
电话号码 |
Telephone Number |
外线电话 |
Outside Call |
内线电话 |
House Call |
分机 |
Extension |
电话号码薄/电话索引 |
Telephone Directory |
国内长途直拔电话DDD |
Domestic Direct Dialing |
国际长途直拔电话IDD |
International Direct Dialing |
打长途电话 |
Make A Long Distance Call |
市内/本地电话 |
Local Call |
IP电话 |
I.P. Call |
国际长途电话 |
International Call |
转接电话 |
Transfer Call |
紧急电话/加急电话 |
Urgent Call |
无人接听 |
No Answer |
国家/地区代码 |
Country Code / Region Code |
地区代码 |
Area Code |
电话号簿 |
Telephone Directory |
电话黄页 |
Yellow Pages |
占线 |
Engaged/Busy |
服务费 |
Service Charge |
八折 |
Twenty Percent Discount |
手机/移动电话 |
Mobile |
充电器 |
Charger |
沙发 |
Sofa |
椅子 |
Chair |
商务洽谈室 |
Business Meeting Room |
书架 |
Bookshelf |
委托代办服务 |
Miscellaneous Service For The Guest |
代印名片 |
Namecard-Printing Service |
地图 |
Map |
烟灰缸 |
Ashtray |
垃圾筒 |
Trash Bin / Waste Basket |
插座 |
Socket |
插头 |
Plug/Adapter |
鲜花店 |
Flower Shop |
鲜花 |
Fresh Flower |
花蓝 |
Floral Basket/A Basket Of Flowers |
盆景 |
Miniature |
航班号码 |
Flight Number |
时刻表 |
Timetable |
不定期机票 |
Open Ticket |
直达航班 |
Direct Flight |
包机 |
Charter Flight |
正常/定期航班 |
Regular Flight |
免费托运行李重量 |
Free Baggage Allowance |
头等舱 |
First Class |
商务舱 |
Business Class |
经济舱 |
Economy Class |
单程机票 |
Single Ticket/One Way Ticket |
双程机票 |
Return Ticket/Round Trip Ticket |
确认/再确认 |
Confirm/Reconfirm |
旅程/行程 |
Journey/Trip |
纪念品 |
Souvenir |
手推车 |
Trolley/Cart |
走廊 |
Corridor/Passage/Passageway |
邮件 |
|
分发 |
Delivery/Distribute |
包裹 |
Parcel/Package |
方便/便利 |
Convenience/Convenient |
不便/麻烦 |
Inconvenience/Inconvenient |
通知 |
Inform |
提醒 |
Remind |
赠偿 |
Compensation/Indemnity |
损坏/损毁 |
Damage |