前台 Reception

预订 reservations

1、Goodevening, XX Hotel, Reception, how may I help you? / What can Ido for you?

   晚上好，XX酒店，总台，需要帮忙吗？

2、Whatkind of room would you like to book?

   您要什么样的房间呢？

3、We havesingle rooms ,double rooms, business, deluxe suites and apresidential suite.

   我们有单人房、双人房、商务套房、豪华套房和总统套房。

4、Whatkind of room do you want? And for when?

   您想订什么房间？什么时候要？

5、Forwhat dates, please?

   什么日期的？

6、Wait amoment, please. Let me check the recent reservations.

   请稍等一下，让我查一下最近的订房情况。

7、Just amoment, please. Let me check and see if there is a roomavailable?

   请稍等，我查一下是否有空房？

8、Yes, wedo have a single room for tomorrow.

   我们明天有单人房。

9、I′m sorry, but we′refully booked for singlerooms. Would you like to have a double room?

   很抱歉，单人房全部预订出去了。双人房可以吗？

10、I′m sorry, but the hotel is full on thatdate.

    很抱歉，但那天，酒店客满。

11、It′s…yuan per roomper night, with breakfast.

一个晚上是...元，包含早餐。

12、Weoffer…percent discount for a groupreservation, sir.

先生，我们对团体预订提供…折优惠。

13、This isthe best price we can offer,because the company doesn’t make a contract/anagreementwith us.

    该公司未跟我店签约，这是我们能提供的最低折扣。

14、Ingeneral, we offer the walk-in guest a20% discount. But the40% discount can beconsidered if you want more than tenrooms.

    一般散客只打八折，如果您需要十间以上，我们会考虑提供六折优惠。

15、Is ittoo expensive for you? How aboutyou check in now, then I’ll speak to mymanager and tryto give a better price.

    是否标准不够，这样好吗？您先住下来，我马上请示经理，争取给您更优惠的价格。